RASCO’s spare parts support organised has one goal in mind: speed of delivery. All other factors in our customer support business are subject to this single focus. This is why we have designed a system that will cover your spare parts needs in the quickest way possible. We aim to deliver each spare part to our customer overnight, without any delays.
In order to do so, we have developed a network of stocks all over Europe with the ability to serve customers wherever they might need spare parts service. Such a coverage goes way beyond the industry standard and makes RASCO a premium supplier when it comes to spare parts service.
Our quick response philosophy is supported by several logistical approaches. Apart from an in-country spare parts stock, for our larger customers, those demanding larger quantities of spare parts, we regularly organise impressed stocks – spare parts stocks held directly in customers’ warehouses. This unique approach guarantees our customers never face any machine downtime.
In addition to highly organised stocks, RASCO offers to its customer an advanced way of ordering spare parts. Using our online spare parts system, any customer can access spare parts catalogues without hassle to finding the paper version in their offices. With precisely designed catalogues, RASCO enables easy ordering of kits and sets of spare parts, providing an easy and convenient way and saving customer precious time.