Even the best made machines sometimes go down. But we are here to prevent this from happening and see to that it is fixed quickly when it does.
So we make you the following promise: we will ensure we fix your machines in minimum time possible, no matter what it might cost us, no matter what it might take, no matter what the weather is, no matter what obstacles we face.
After-sales support and service available 24/7
Our customers benefit from minimum downtime of their RASCO machines with our 24/7 parts and service support. Original spare parts are available around the clock with our in-country or impressed stocks kept by our partners or directly with the customer. RASCO guarantees availability of spare parts for all our products during a period of 10 years after purchase.
Our experienced support team is organised to provide a single point of contact for all your after-sales needs. From advice and diagnostics to field service and spare parts, our experts are at your disposal to ensure you are up and running around the clock. Committed to providing highest level of customer service, all our Customer support department employees have rotated through all parts of our manufacturing process and are versed in functioning of all our products. In order to further enhance the customer experience, they undertake numerous specialised technical trainings.
But our customer support does not stop at our direct customer support. RASCO has put together an experienced team of training experts with a specific mission of educating and training the service personnel of our distributors all over Europe.