Support

Along with a high-quality product, every RASCO solution also offers a fast and reliable post-sales support. Post-sales support is provided by educated staff and based on an IT system that guarantees consistent processing of customer claims.

All employees in the Customer support department have passed through all manufacturing stages during their career in RASCO and are very well acquainted with the functionality of RASCO machines and equipment. The post-sales team is always ready to respond to all claims and inquiries of RASCO equipment users. A special group of RASCO service experts trains the service staff of RASCO partners across Europe, in order to secure the same level of service in all represented markets.

The educated consulting team with many years of experience is available for any inquiries related to devices, the service team resolves device malfunctions, while spare part warehouses guarantee a minimized time from the occurrence of malfunctions to the return of device functionality.

Constant focus on customer and partner support for the duration of product lifespan is the key to RASCO’s success. This is why resolving malfunctions are followed by a detailed investigation of causes in order to take corrective measures to avoid any future occurrence of such malfunctions. Information gathered from customers is used to improve products and the manufacturing process.

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